General rental conditions - Continentale

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The boat Continentale is offered for rental by Le Boat , registered with the Trade and Companies Register of Carcassonne 11 under no.310784434 with registered office at 11400 CASTEL NAUDARY.

Le Boat Booking Terms and Conditions
Updated: 03 October 2022
Key points:
Our terms and conditions will apply in full from the time at which we send a Booking Confirmation.
If you then cancel, there will be cancellation charges. Initially this may only be a deposit, but can go up to
100%.
You can make changes to your booking in certain circumstances. We make a charge for this. We can
change and cancel your booking.
We are responsible to you for providing your holiday but there are legal limits.
Adequate and valid travel insurance is compulsory for all our travellers and it is a condition of accepting
your booking that you agree you will have obtained adequate and valid travel insurance. For certain
domestic travel see clause 3f of these terms and conditions. We recommend you take out insurance
as soon as your booking is confirmed.
Please read the full terms below for more information and for other important rights and obligations.
1. Our details
If you reside in France and youR booked charter arrangements are operated within France, your booking is
with:
CROWN BLUE LINE Ltd, a private limited company, trading as Le Boat, registered in the Carcassonne
Trade and Companies Register with number: 775 750 763 and registered address at: Le Grand Bassin -
11400 Castelnaudary, France, (hereinafter called “Le Boat”, “we”, “us”, the “Company” or “our”)
or
PORTER AND HAYLETT LTD (Connoisseur), a private limited company, registered in the Narbonne Trade
and Companies Register with number: 326 495 611.
If your booked charter arrangements are operated within Ireland, your booking is with:
EMERALD STAR LTD, a private limited company, trading as Le Boat or Emerald Star, with registered
number: 29035 registered address at: 1 Stokes Place, St. Stephen’s Green, Dublin 2, Republic of
Ireland(hereinafter called “Le Boat”, “we”, “us”, the “Company” or “our”)
If neither of the above apply, your booking is with:
CROWN TRAVEL LIMITED, a private limited company, trading as Le Boat, with registered number:
02095375 and registered address at: 2nd Floor, Origin One, 108 High Street, Crawley, West Sussex RH10
1BD , United Kingdom (hereinafter called “Le Boat”, “we”, “us”, the “Company” or “our”).
2. Your holiday booking
a.As you are booking arrangements other than a package holiday, the arrangements will not be financially
protected.
b.To make a booking you can contact us in several ways; directly over the telephone, via our website at
www.leboat.com/travel-information/extras (“Website”) or through an approved travel agent.
c.The minimum number of people required to hire and to be on board a boat is 2 adults, or 3 adults on our
Vision boats. An “adult” is defined as someone who is 18 years old or over (or 21 years old and over in
Ireland and Canada). For easier handling in locks and when mooring we recommend at least three adults on
all our larger boats, greater than 12m in length. The number of passengers on board may not exceed the
maximum amount of passengers the boat is licensed for.
d.A booking is made, and our terms and conditions apply in full, from the time at which we send a Booking
Confirmation. The person making the booking (the “lead name” or the “Hirer”) must be 18 years old or over
and when you make a booking you guarantee that you have the authority to accept and do accept on behalf of
your party the terms of these booking conditions. We may transfer your booking to another company in our
group, but this will have no effect on your holiday arrangements.
e.Whether you book alone or as a group, we will only deal with the lead name in all subsequent
correspondence, including notifications of changes, amendments and cancellations. The lead name is
responsible for ensuring the accuracy of the personal details or any other information supplied about any
person travelling, in relation to the booking, and for passing on any information regarding the booking or any
changes made in relation thereto, to all persons travelling on such booking, including but not limited to
information on schedule changes or copies of booking confirmations.
f.When you receive the Booking Confirmation, if there is an obvious error we reserve the right to correct it
as soon as we become aware of it, but will do this within 7 days of issuing the Booking Confirmation or, if
your departure is within 7 days, no later than 24 hours before you go. The Booking Confirmation will be
emailed to you (to the address given to us by the lead name at the time of booking) and will not be issued
unless payment of the due balance has been received.
g.For those holidays where an additional local payment is required this will be confirmed to you. A local
payment is a portion of the holiday cost which must be paid directly to the local representative as instructed.
If the price of your holiday includes a local payment this must be paid in the currency specified. Please note
that your holiday price will not be considered to have been paid in full until the local payment has been
made. Tourist taxes, resort fees or similar that are charged locally may be implemented or changed without
prior warning. We do not accept responsibility for these costs, which must be paid by you and are not
included within your holiday price.
h.Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at
the time of booking of any condition, medical or otherwise, that might affect your or other people’s
enjoyment of the trip. This should include, but not be limited to, any special dietary requirements, allergies
and any reduced mobility affecting you or members of your booking. Please contact us by email at
sales@leboat.com to discuss any such requirements.
i.All prices shown in any printed materials are 'from' prices and shown as a guide only. They are accurate at
the date published, but we reserve the right to change any of those prices from time to time. Current and
accurate pricing can be obtained from our website or from our sales teams In the unlikely event of an
administrative error leading to an incorrect price being displayed, we reserve the right to correct it (including
after a booking has been confirmed). Offers are not combinable unless expressly stated and may be
withdrawn at any time. All quotations are provisional until confirmed in writing on your Booking
Confirmation. Before you make a booking we will give you the up-to-date price of your chosen holiday
including the cost of any supplements, upgrades or additional facilities which you have requested.
j.Extras not booked and paid for at the time of booking are subject to subsequent price increases and extras
booked and paid for at the base will be charged at the then prevailing prices charged at the base. Certain
payments, as indicated in the pricing information, may be taken locally at the destination base in local
currency.
3. Paying for Your Holiday and Insurance
a.When you make your booking you must pay a deposit of 50% of the holiday cost. The balance of the price
of your holiday must be paid at least 7 weeks before your departure date. If you are booking within 7 weeks
of departure full payment must be made at the time of booking. If the deposit and/or balance is not paid in
time, we shall cancel your booking. If the balance is not paid in time we shall retain your deposit and any
other relevant charges.
b.Once a booking has been confirmed, offers and discounts cannot be applied retrospectively
c.If you book through an agent, all contact with you will be via them.
d.You may also be required to pay for any non-transferable and non-refundable items, such as collision
damage waiver and any other applicable supplements due, at the time of balance and they may be non-
refundable in the event of cancellation.
e.We do not accept payments made by Diners, American Express or cheque. We will accept payments by
credit cards (Visa, Mastercard) and by bank transfer.
f.Adequate and valid travel insurance for your chosen itinerary is compulsory for all travellers and it is a
condition of accepting your booking that you agree you will have obtained adequate and valid travel
insurance. The exception to this is for domestic travel, where adequate and valid travel insurance is not
compulsory, but we strongly recommend you have cover in place (in particular cover for medical,
cancellation, property & personal belongings). For the purposes of this clause “domestic travel” shall be
either (i) travel on a Le Boat holiday in Europe which starts and finishes in your (and all your guests) country
of residence; and/or (ii) travel on a Le Boat holiday which starts and finishes in the EU where you, and your
entire party of guests, are residents of the EU and carry with you all paperwork, cards (including a European
Health Insurance Card) and/or other information to benefit from the right to reciprocal health care offered by
EU Member States. You must satisfy yourselves that such medical care will be sufficient for your needs.
We recommend you take out insurance as soon as your booking is confirmed. You are strongly advised to
insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient
insurance in respect of dependent relatives and force majeure events. You are required to carry proof of
insurance with you.
4. Security Deposit & Collision Damage Waiver (CDW)
a.All Customers are required to pay a Security Deposit on arrival at the base.
b.You will be liable for any damages and costs if it is determined that (i) your boat and/or equipment is
returned damaged; and/or (ii) that there are direct costs associated with an incident during your cruise; and/or
(iii) that there is loss or damage caused to property belonging to a 3rd party by your acts or omissions during
your cruise (a “Third Party Claim”). Subject to paragraph (d) below, in such an event, you will be charged up
to the full value of your Security deposit at the base at the end of your holiday.
You remain liable for any Third Party Claim(s) that are brought to our attention following your checkout.
Subject to paragraph (d) below, in such an event, we reserve the right to pursue a claim against you up to the
full value of your security deposit.
d.If any damage or loss referred to in clause 4b and 4c is caused as a result of your negligence or reckless
conduct you will be liable for the full extent of the loss suffered by Le Boat and if such loss is in excess of
the value of the Security Deposit, we reserve the right to pursue a claim against you for the full extent of our
loss.
e.Acts that will be considered as negligence or reckless conduct will include, without limitation, cruising
under the influence of alcohol and/or drugs, not having sufficient crew in charge of the boat at all times,
having a person who is not an adult (as defined earlier) driving the boat, absence of the nominated Captain or
2nd-in-charge (see 14c), disregard of local navigation rules and navigation limits.
f.During the booking process you will be provided with the option of either purchasing Le Boat Collision
Damage Waiver (“CDW”) or paying a higher Security Deposit at the base as set out below. You will not be
able to proceed with your booking unless you agree to one of the options and by asking us to confirm your
booking you are agreeing to comply with the content of this section and make any required payment. If you
elect to pay the higher Security Deposit you may change your mind at any point up to departure and purchase
CDW.
g.The Security Deposit will be taken as a pre-authorisation on your credit card, at our base, prior to
embarkation. If you fail to provide a payment pre-authorisation, we reserve the right to cancel your booking
without further liability and without any right to a refund and you will not be entitled to continue with the
charter. A pre-authorisation means that instead of actually debiting funds from your card, we just put a
temporary “hold” on the funds. We therefore recommend that you ensure you have sufficient funds in your
account.
h.You will be asked to sign a form before embarkation confirming that you fully understand your obligations
in the event of any loss or damage to the boat, ancillary equipment or third party property.
i.On return of the boat to the base following the charter period and following inspection of the boat by our
base staff, in the event that we are satisfied that there is no apparent damage to the boat on its return from
you, our base staff will cancel the payment pre-authorisation. Funds will become available in your account
within 1-30 days of cancellation of a pre-authorisation depending on each individual banks process. Please
note that any monies paid in respect of Collision Damage Waiver are a non-refundable sum to reduce your
Security Deposit.
j.If we determine damage, loss or direct costs (as above) we reserve the right to charge up to the full value of
your Security Deposit. We may use all or part of the value of the Security Deposit paid by you to repair any
damage caused to the boat or its contents during the period of your arrangements, including without
limitation the costs involved in lifting the boat for a full inspection to assess the damage to the boat.
k.In the event that the costs associated with losses or damages suffered by us as a result of any breach by you
of these booking conditions is less than the value charged to you, we shall refund the balance of the value of
the Security Deposit paid. This will be refunded as soon as reasonably possible after the damage has been
repaired or the repair costs have been ascertained. This could take up to six months or longer depending on
the nature of the damage.
l.In the event of any disagreement over damage or loss, we shall retain the full value of the relevant Security
Deposit paid by you until the matter is resolved.
m.IMPORTANT NOTES
i.The Security Deposit is a mandatory requirement and is a condition of your booking. The sum due is set out
in the table below.
ii.We recommend that you purchase Le Boat Collision Damage Waiver (CDW) upfront to reduce the value of
the Security Deposit payable at the base. CDW is an optional item and we reserve the right to change the
daily rate at any time. If you take out CDW when you book our published rates at the time of booking will
apply. You may elect to take CDW at any time up to departure but please bear in mind the daily rate can be
change and you will be required to pay the prevailing rate as at the date you choose to take out the CDW. Our
current rates are available at: www.leboat.com/travel-information/extras and will also be made available to
you upon booking.
Full Security Deposit without CDW
payable upon arrival at base
Boat Category UK Rest of Europe Canada
Budget £1,865 €2,250 CA$3,405
Comfort £2,070 €2,500 CA$3,875
Comfort Plus £2,280 €2,750 CA$4,160
Premier £2,695 €3,250 CA$4,920
Lower Security Deposit with CDW
payable upon arrival at base
Boat Category UK Rest of Europe Canada
Budget £205 €250 CA$380
Comfort £290 €350 CA$530
Comfort Plus £415 €500 CA$755
Premier £620 €750 CA$1,135
5. If You Cancel Your Holiday
a.You, or any member of your party, may cancel your travel arrangements at any time. Written notification
by email to sales@leboat.com from the lead name or your travel agent must be received at our office. Since
we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows
(see also the exception below):
Period before departure in which you notify us Cancellation charge
More than 50 days Deposit only (50%)
49 days or less 100% of total holiday cost
b.Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount
paid.
c.If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to
reclaim these charges; You will remain responsible for the full amount of your insurance premium and this
will not be refunded in the event of your cancellation. Please note that certain costs may be refunded should
you cancel the entire charter (e.g. Collision Damage Waiver) before cancellation charges are applied.
6. If You Change Your Booking
a.If, after our Booking Confirmation has been issued, you wish to change your travel arrangements in any
way, for example your chosen departure date (in the same cruising season), destination or boat, we will do
our utmost to make these changes but it may not always be possible. Any request for changes to be made
must be in writing from the lead name or your travel agent. The price of your holiday may increase or
decrease to reflect the changes requested by you. If the new holiday cost is higher you must pay the
difference. If the new holiday cost is lower then we will give you credit for the difference which you can
redeem against pre-booked extras or a future booking. You should be aware that these costs could increase
the closer to the departure date that changes are made and you should contact us as soon as possible. Please
check whether your holiday insurance will cover any changes or increased costs resulting from a change.
b.Unless you have booked and paid for the Holiday Flex Plan (see 6c below) then: (i) you will be asked to
pay an administration charge of 70 € per booking amendment as well as any further sums in accordance with
clause (a) above; and (ii)should you request a major alteration within 7 weeks of departure date (such as, but
not limited to, a change of date or location or boat style) then this will be treated as a cancellation and re-
booking and the cancellation charges detailed below shall apply.
c.Holiday Flex Plan: You may choose to purchase our Holiday Flex Plan (except for bookings which depart
in 2022, for which the Holiday Flex Plan is not available), which entitles you to make, subject to availability,
unlimited changes to your departure date (for seasons on sale at the time of the amendment), duration, base,
region and boat type, or transfer your booking to another person, for no additional amendment fee. This
Holiday Flex Plan is subject to the following conditions: (i) Any requested amendment is subject to the
provisions of clause 6a of these terms and conditions; (ii) The Holiday Flex Plan is only available for
purchase at the point you confirm your original booking with Le Boat and up to 7 days after. After this time,
it may not be purchased or added to your booking retrospectively; (iii) The Holiday Flex Plan must be paid
for in full at time of purchase and once purchased cannot be cancelled for any reason and no refund or credit
note will be provided even if no amendments to your booking are made; (iv) Amendments made under the
terms of this Holiday Flex Plan are not permitted within 14 days of departure (and such requests will be
treated as a cancellation as per clause 6b(ii).
d.You can transfer your booking to another person, who satisfies all the conditions that apply to this booking,
by giving us notice in writing at least 14 days before departure provided that the new lead passenger accepts
the transfer and these booking conditions. Both you and the new traveller are responsible for paying all costs
we incur in making the transfer. Payment is made by you of an administrative charge of a minimum of 70 €
per booking (except for those who have purchased our Holiday Flex Plan) plus payment of all costs charged
or levied by those supplying your travel arrangements.
7. If we cancel your booking
a.We reserve the right to cancel your booking. We will not cancel less than 7 weeks before your departure
date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or
any reason beyond our control.
b.For the purposes of these terms and conditions “unavoidable and extraordinary circumstances” are events
that neither we nor the suppliers of any service(s) in question could, even with all due care, foresee or avoid
and include, without limitation; war (whether actual or threatened), civil unrest, riot, strife, terrorist activity
and/or its consequences or the threat of such activity, health risks, infectious disease, epidemics and
pandemics and government measures to combat such outbreaks, riot, the act of any government or other
national or local authority or the act of any river authorities, unforeseeable technical problems with locks
and/or river facilities & equipment or travel restrictions imposed by any government, regulatory authority or
other third party; industrial dispute, sanctions, lock and/or waterway closure, natural or nuclear disaster, fire,
flood, adverse weather conditions, volcanic eruption, chemical or biological disaster and all similar events
outside our or the concerned supplier’s control.
c.If we are forced to cancel your charter after departure we will, wherever possible, make suitable alternative
arrangements. If we are unable to make such alternative arrangements, or you reject these for good reason
then we will return you to your point of departure and refund you for any unused services, if appropriate.
d.If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday
of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a
lower value).
e.In the event a refund is paid to you, we will:
i.provide a full refund of your travel insurance premiums if you paid them to us and can show that you are
unable to transfer or reuse your policy.
ii.pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary
circumstances (as defined in clause 7).
Period before departure in which we notify you Amount per boat you will receive from us
More than 77 days Nil
Between 77 and 43 days €20
Between 42 and 15 days €40
Less than 14 days €80
This table does not preclude you claiming more if you are legally entitled to do so.
8. If we change your booking
a.It is a term of your booking that we are able to make changes to any aspect of your booking. If the change
is insignificant, we will ensure that we provide you or your travel agent with the right information about the
change at the earliest possible opportunity. We strongly recommend that the travel arrangements you make to
and from your specific start or end base are refundable or incur no penalties to change as we reserve the right
to change your start and end base, sometimes at late notice. If you make such arrangements which you are
then unable to use due to a change in your itinerary we shall not be liable to you for the cost of those
arrangements.
b. Major changes: If we are forced by circumstances beyond our control (see clause 7b) to alter significantly
any of the main characteristics of the booking you will have the rights set out below. Whether a change is
‘major’ depends on the nature of the charter and may include: change of cruising region, change of departure
date and change of boat to a lesser model.
c.We will contact you and you will have the choice of accepting the change or having a refund of all monies
paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if
the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any
notification of changes carefully and respond promptly as if you do not respond to us within the timescale
given your booking may be cancelled.
d.If you choose to accept a refund:
i.we will provide a full refund of your travel insurance premiums if you paid them to us and can show that
you are unable to transfer or reuse your policy.
ii.we will pay compensation as detailed below except where the significant change is due to unavoidable and
extraordinary circumstances (see clause 7), which means a situation beyond our control, the consequences of
which could not have been avoided even if all reasonable measures had been taken.
iii.The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Period before departure in which we notify you Amount per boat you will receive from us
More than 77 days Nil
Between 77 and 43 days €20
Between 42 and 15 days €40
Less than 14 days €80
9. Our Liability to You
a.Our obligations, and those of our suppliers providing any service or facility included in your charter, are to
take reasonable skill and care to arrange for the provision of such services and facilities.
b.You must inform us without undue delay of any failure to perform or improper performance of the services
included in this holiday. If any of the services included in your holiday are not performed in accordance with
these booking conditions, or are improperly performed, by us or the service suppliers, and this has affected
the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or
compensation or both. We will not be liable where any failure to perform or improper performance of the
travel services is due to (i) you or another member of your party; and/or (ii) a third party unconnected with
the provision of the travel services in the holiday and is unforeseeable or unavoidable; and/or (iii)
unavoidable and extraordinary circumstances; and/or (iv) if you or another member of your party is found to
have put themselves at risk, been negligent, been under the influence of alcohol or any other substances or
behaved in a reckless manner; and/or (v) the criminal acts of suppliers and/or their employees, sub-
contractors or agents.
c.Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times
the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an
identical manner to the following:
i.You agree that any transport company’s (or other supplier’s) own ‘Conditions of Carriage’ will apply to you
on any journey by road, where organised or arranged by us. When arranging this transportation for you, we
rely on the terms and conditions contained within these international conventions and those ‘Conditions of
Carriage'. You acknowledge that all of these terms and conditions form part of your contract with us as well
as with the transport company. You can ask us or the travel agent booking your holiday to provide you with a
copy of any of the conditions applicable to your journey.
ii.Any relevant international conventions which limit the amount of and conditions under which
compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage.
We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which
compensation is to be paid under these or any conventions. You can ask for copies of the travel service
contractual terms, or the international conventions, from our Customer Services Department at
customerservice@leboat.com.
d.Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that
your charter may involve. Sometimes these standards will be lower than those which would be expected in
your own country of residence. The suppliers of the services and facilities included in your holiday should
comply with local standards where they are provided.
e.In the event medical care becomes necessary on your trip, you may be hours travel by water, or other non-
vehicular transportation from any medical facility. The medical facility you may be treated in may not have
the same standards as hospitals or doctor’s offices in your home country. The medical personnel you will be
treated by may not speak fluent English and have the same training as medical personnel in your home
country. You further acknowledge that an emergency evacuation may be unavailable, expensive and delayed
at your boat's location, and that the medical facilities and attention available aboard the boat are limited.
Decisions are made by our staff based on a variety of perceptions and evaluations of the situation at hand.
You understand and agree to abide by these decisions.
f.This entire clause does not apply to any separate contracts that you may enter into for excursions or
activities whilst on holiday for which liability rests with the excursion provider and not us.
10. Complaints and Assistance
a.If you have a complaint about any of the products or services included in your holiday and/or need
assistance whilst away, you must notify our local base without undue delay who will try to put things right. If
it is not resolved locally, please follow this up within 28 days of your return home by writing to our
Customer Services Department at customerservice@leboat.com or your travel agent giving your booking
reference and all other relevant information. If you have a complaint about the holiday, you must still take all
reasonable steps to minimise the disruption to your enjoyment of the holiday. This is called ‘mitigation of
loss’. Your claim may not succeed or you may not receive compensation if you didn’t complain as soon as
possible (on the spot) and give us every reasonable opportunity to put things right, within a reasonable time
frame, or if you didn’t accept any reasonable attempts by us to sort out the problem at the time.
b.Le Boat has a breakdown service during normal working hours every day of the week. We will endeavour
to attend and repair a breakdown or technical incident as quickly as possible. The Hirer will have no claim
against Le Boat for any failure caused by the Hirer including but not limited to grounding, and in such
instances the company will reserve the right to recover from the Hirer the expenses incurred in rectifying the
matter.
11. Additional assistance
If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in
particular by providing information on health services, local authorities and consular assistance; and helping
you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur,
if the situation is your fault and/or caused by your negligence.
12. Passport, Visa, Health, Travel and Immigration Requirements
a.Your specific passport and visa requirements, and other immigration requirements are your responsibility
and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any
responsibility if you cannot travel because you have not complied with any passport, visa or immigration
requirements.
b.We are able to advise on mandatory health requirements; however, we are not medical experts. It is your
responsibility to ensure that you obtain proper and detailed medical advice at least 2 months prior to travel
for the latest health requirements, recommendations for your destination and any costs. You should check
this information at least 2 months before departure and again within 14 days of travel. Where you do not do
so and either are not allowed to enter any country, or suffer personal injury or death as a result, we have no
liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused
portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone
who has recently visited other countries should check requirements with their general practitioner.
c.When assessing whether holidays will operate we use information from our local offices in conjunction
with advice from the Foreign, Commonwealth and Development Office (FCDO) and other relevant
government bodies. It is your responsibility to acquaint yourself with the travel advice provided by these
government bodies.
13. Conduct
a.We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another
person in authority, believe your behavior is disruptive, causes unnecessary inconvenience, is threatening or
abusive, you damage property, you upset, annoy, disturb, or put our staff or agents or other customers in any
risk or danger, on the telephone, in writing or in person.
b.If the base manager or any of our resort staff or agents believes that you could be disruptive or that you are
suffering from a contagious disease, they can also refuse to let you take your boat.
c.If you are disruptive and prevented from boarding, we will treat your booking as cancelled by you from
that moment, and you will have to pay full cancellation charges (see clause 5). We will not be liable for any
refund, or compensation or any costs or expenses you incur.
d.As a result of your behaviour during any stage of your holiday, we reserve the right to make a claim against
you for any damages, costs and expenses (including legal expenses) incurred as a result, including but not
limited to (i) cleaning, repairing or replacing property lost, damaged or destroyed by you, (ii) compensating
other customers, staff or agent affected by your actions Criminal proceedings may also be instigated.
e.You are not permitted to sail/cruise on your boat during the hours of darkness (which shall run from the
start of sunset to sunrise).
f.You must conform to the rules of river navigation, and also the instruction given by the company and the
river authorities. Applicable speed limits for each region will be advised locally and must be observed at all
times. You shall restrict your cruising to those waters permitted by the Company, nor engage in towing, sub
hiring or lending of the boat.
g.Any boat or other accommodation we arrange for you must only be used by those people named on your
Confirmation Invoice or on latest amendment invoice issued. You are not allowed to share the boat or let
anyone else stay on board. In accordance with clause 4 you are responsible for the cost of any damage
caused to your boat or its contents during your stay. These charges must be met by you and may have to be
paid locally.
h.For the purposes of this section reference to “you” or “your” includes any other person in your party.
14. Special Requests and Participation Requirements
a.So that way may fully prepare and provide a safe and comfortable experience, it is important we obtain
some information from you about your arrival, and establish who, and how many passengers, will be on
board the boat you hire. We collect this information by way of an online ‘Guest Information’ form which all
hirers are required to complete. Should this form not be completed prior to your arrival, this could delay you
from accessing your boat. You will not be permitted to depart until this information has been received.
b.All customers are expected to satisfy themselves prior to booking that they are fit and able to complete the
route of their chosen charter as booked.
c.You must nominate a Captain and a 2nd-in-charge, who must both be an adult (as defined earlier) and who
will be responsible for the safety of everyone on board. The captain and 2nd-in-charge will receive a pre-
departure briefing prior to setting off, to ensure they are confident and competent to safely and capably
navigate and manoeuvre the boat. Should our management team have cause to believe that safe and
competent navigation will not be possible, after the provision of adequate instruction & practical guidance,
your party will not be permitted to leave the dockside.
d.We will consider special requests when you book. We will tell you whether there is a charge for the request
and/or whether we can satisfy the same. We can only guarantee requests for which there is a charge, or those
that are confirmed in writing. It is your responsibility to advise us of any special requirements. We regret we
cannot accept any booking which is conditional upon the fulfilment of a particular request.
e.Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical
or medical condition must declare the true nature of such condition at the time of booking and make
arrangements for the provision of any medication or other treatment which may be required during the
charter. Failure to make such disclosure will constitute a breach of these booking conditions and result in
such persons being excluded from the charter, in which case no monies will be refunded.
f.Anyone requiring the use of electrical CPAP equipment should inform Le Boat staff accordingly at the time
of booking and should be aware that suitable power may not always be available to run the CPAP machine.
g.For safety reasons, oxygen tanks and oxygen concentrators are not permitted on board. Failure to disclose
the need for oxygen tanks and oxygen concentrators to Le Boat staff at the time of booking will constitute a
breach of these booking conditions and will result in the persons reliant on them being excluded from the
charter, in which case no monies will be refunded.
15. Accidents and Loss/Damage of Equipment
a.If the boat is involved in an accident of any nature, including any damage or injury incurred to third parties,
the Hirer must immediately contact the base and complete an accident report form and ask any other party
involved to complete the same form. The Hirer will not ask for any repairs to be carried out without Le
Boat’s agreement.
b.On arrival, the Hirer will be asked to check the boat for external signs of damage and indicate these areas
on a separate form. Should any equipment be lost, stolen or broken, the Hirer must report this on return of
the boat. A separate fee for certain items lost or damaged will be charged. This must be paid for locally and
in local currency. Such items include, but are not limited to: gangplank, TV/DVD remote controls, mallet,
pegs, parasol, outdoor table and chairs.
16. Check-in, Cruising Routes, Navigational Restrictions
a.Check-in: For standard check-in, you should arrive at your start base from 14:00 on your start day. For an
additional fee(s), and subject to operational constraints, early check-in (for which you may arrive from
11:00) can be pre-booked and will be detailed on your Booking Confirmation. We try to stagger exact arrival
times in line with daily volume to enable us to get you settled on board as quickly as possible after you
arrive. As such, you should indicate your preferred arrival time when you complete your ‘Guest Information’
form and our base team will try to call you sometime in the week prior to your departure to agree with you
when you should aim to arrive. We ask that you stick as closely to your agreed arrival time as possible.
b.After you arrive, we'll need to spend some time with you completing the check in processes and pre-
departure briefing, so you won't be able to leave the dockside straight away. In fact most customers will be
unable to leave until early evening or, in some cases, the following morning. There may also be
unforeseeable issues that can cause unexpected delays.
c. Cruising route: For operational reasons, the Company reserves the right to change the direction of your
one-way cruise; to make a one-way cruise a return-to-base cruise and to make a return-to-base cruise a one-
way cruise. Such changes may be required at late notice. These changes will not entitle the Hirer to cancel
with a refund or compensation.
d. On arrival at your start base, you will receive detailed cruising information for your region, clearly stating
which waterways are navigable and which are prohibited or restricted. The base team will also advise on any
specific routes which are prohibited or restricted, or procedures falling under the control of Inland
Waterways Authorities for your cruising area. Compensation as a result of technical failure (see clause 9b)
does not apply if cruising in areas that are prohibited or restricted. Customers who require assistance
(towing/haulage) as a result of cruising in prohibited/restricted areas will incur an additional charge, payable
locally in local currency.
e.The locks are closed on some public holidays, (e.g. 1st May, 1st November and 14th July) in most of our
cruising regions. For more information, please contact our team.
f. Any suggested itineraries we outline must be taken as an indication of what could be accomplished, and
not as a contractual obligation on our part. Changes in itinerary may be caused by local political conditions,
mechanical breakdown, weather, border restrictions, sickness, or other circumstances. Timings provided with
suggested itineraries are estimates only. These timings may be affected by operational difficulties or weather
conditions. These timings may be affected by operational difficulties or weather conditions.
17. Other costs while you cruise
Any services you use while away from our base, such as mooring fees, shore power, marina facilities and/or
fresh water and pump out services must be paid at your own expense.
18. Boat descriptions & fleet availability
Boat layout plans, specifications and illustrations in the brochure are for general guidance. Some models
within boat categories have minor variations. Fleet availability/boat models for each cruising
suggestion/cruising region is correct at time of going to press but is subject to change without notice.
19. Return of the Boat / Cleaning Service
a.The boat must be returned, and you must be ready to disembark by 09:00 on your final day at the correct
base. For an additional fee(s), and subject to operational constraints, late check-out can be pre-booked, which
means you can return your boat and disembark by 12midday instead. This will be detailed on your Booking
Confirmation.
b.Failure to return the boat to the correct base, at the agreed checkout time, without evidence of our prior
agreement, will incur will incur a late return / abandonment fee of £700 (in UK) / €1,000 (in the rest of
Europe) and CA$1,500 (in Canada).
c.All customers must return the boat in a reasonably clean state with the following completed: i) Wash and
put away all crockery, utensils, etc. ii) Bag and tie all rubbish and remove from the boat. iii) Strip beds and
place linen in laundry bins at base. iv) Clean all counter-tops and work surfaces. v) Sweep all internal floors.
vi) Clean the bathrooms and toilets. vii) Mop the exterior decks. If the boat is left in an unsatisfactory
condition, the boat’s cleaning fee will be charged to the customer.
d.Cleaning service: For an additional fee we will take care of the final cleaning of your boat. In this case all
you are asked to do is to return the boat in a reasonably tidy state with only tasks i, ii and iii completed, as
detailed above.
e.To allow for additional cleaning, a €60 supplement per pet is charged to take a maximum of two pets on
board our boats. You are required to bring a basket/blanket for pets to sleep on and to refrain from letting
pets lie on bedding or settees. Please do not leave pets unattended on your boat. If despite paying the pet
cleaning supplement the base manager feels extra cleaning is required on the return of your boat, you will be
asked to pay an additional boat cleaning fee.
20. Engine hours and Engine Hours deposit
a.The Engine Hour charge covers the cost of diesel for navigation and heating, gas and engine wear and tear
and is calculated on a ‘per hour’ basis. The price is per engine hour used and varies depending on boat,
region and fluctuations in diesel prices. Price fluctuations may be more significant than usual if there are
unavoidable or extraordinary circumstances (see clause 7b) which affect elements of our Engine Hours
charges i.e. market rates of diesel.
b.The hourly charge is estimated to be between £12-£23 / €12-€30 / CA$23-CA$33 depending on boat type
and usage. However, this figure is an estimate only. Engine Hour is payable in local currency. In all regions,
Le Boat charges for engine hours according to the amount of hours the engine has been running. At the start
of your cruise, you will be informed how much the hourly charge will be and the current engine hours on
your boat will be agreed and recorded with you.
c.At the start of your cruise your boat will have a full tank of fuel. Before departing the base you will be
required to leave an Engine Hour Deposit, payable locally in local currency as per below. At the end of your
cruise, you will either pay a supplement to cover the amount of engine hours actually used, or you will be
due a refund if your actual consumption is less than the deposit paid.
Engine Hours Deposit payable upon arrival at the base
Cruise duration Rest of Europe UK Canada
Up to 4 nights €230 £240 CA$275
for 5 - 6 nights €280 £280 CA$280
for 7 -10 nights €350 £350 CA$450
for 11 to 14 nights €450 £450 CA$700
for 15 nights and more €550 £500 CA$750
21. Car Transfers
a.Le Boat staff are insured to transfer cars between bases in all cruising regions where we have two or more
bases (except Germany, Holland and Canada). We are unable to transfer cars heavier than 3.5 tones, cars
pulling trailers or caravans, campervans, motorcycles or red license plates. Car transfers are available for a
charge, must be pre-booked before departure and are subject to availability.
b.Our base teams can transfer hire/lease cars, but you should check with your hire/leasing company first as
the terms of your agreement may not permit this. If it is permitted, your hire/leasing company may charge
you extra to add a member of our base team as a named driver. For operational reasons, we may not know
the name of the driver until the week of your departure.
22. Data Protection
We will use and process your data in accordance with our privacy policy which be found here
www.leboat.com/about-us/legal/privacy-policies-quick-guide
23. Excursions and Activities
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of
your holiday provided by us. For any excursion or other tour that you book, your contract will be with the
operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or
tour or for anything that happens during the course of its provision by the operator.
24. Travel Agents
All monies you pay to the travel agent are held by him on our behalf at all times.
25. Law and jurisdiction
The law applicable to this contract should be the law of the country of origin of the contract partner
mentioned in your contract and the courts of that country shall have exclusive jurisdiction over any claim
arising out of such contract.
26. Coronavirus Terms
Please be aware that we have introduced policies, procedures and requirements in response to the
Coronavirus pandemic, COVID-19, which include measures we are implementing and procedures we require
our customers to follow. This information can be found within our Covid Safety Charter which can be
viewed at www.leboat.com/travel-information/covid-safety-charter. It is a requirement of your booking that
you familiarise yourself with this information and ensure you comply with any requirements. Please note that
this will be regularly reviewed and updated and you should ensure you check the latest information before
your departure.