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Please find the general rental conditions of Le Boat, registered with the Trade and Companies Register of Carcassonne 11 under no. 310784434 with registered office at 11400 CASTEL NAUDARY.

Legal

The Booking conditions apply to any bookings that you make with us and should therefore be read carefully. They contain some exclusions and limitations of liability. If any part of these Booking Conditions is found to be invalid or unenforceable, then the remainder of these Booking Conditions will not be affected and will remain valid and enforceable.

All the holidays in this brochure are operated by:

  • CROWN TRAVEL LTD trading as Le Boat (hereinafter called "Le Boat", "the company" or "we") registered office TUI Travel House, Crawley Business Quater, Fleming Way, Crawley, West Sussex, RH10 9QL, registered number 02095375,
  • CROWN BLUE LINE France trading as Le Boat (hereinafter called "Le Boat", "the Company" or "we"), registered in Carcassonne, France, n°310 784 434, Capital £250 000
  • CONNOISSEUR trading as Le Boat (hereinafter called "Le Boat", "the Company" or "we"), registered in Narbonne, France, n°326 495 611, Capital £412 500
  • EMERALD STAR, trading as Le Boat (hereinafter called "Le Boat", "the Company" or "we"), registered 1 Stokes Place, St. Stephen's Green, Dublin 2, Republic of Ireland Company - Private limited company Number 29035

All members of the TUI Travel Plc group of companies and are sold subject to the following conditions.

1. Your contract

As you are booking arrangements other than a package holiday (as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992) from this brochure, the arrangements will not be financially protected. The person making the booking (the ‘lead name’) must be 18 years old or over (21yrs or over in Ireland) and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party. A provisional booking can be made and held for up to 3 days (2 days for last minute departures). You will be expected to pay 35% of the holiday cost as deposit at the time of booking. If you are booking within 6 weeks of departure full payment must be made at the time of booking. If we accept your booking, we will issue a Confirmation Invoice. A contract will exist between us from the date we issue the Confirmation Invoice or if you book within 7 days of departure the contract will exist when we accept your payment. When you receive the Confirmation Invoice please check the details carefully and inform us immediately if anything is incorrect. Once a booking has been confirmed, offers and discounts cannot be applied retrospectively. The balance of the price of your holiday must be paid at least 6 weeks before your departure date. If the balance is not paid in full by 6 weeks we will retain your deposit and cancel the booking. If you book through an agent, all contact with you will be made through them. Payment for your holiday can be made by credit/debit card, cheque (made payable to Le Boat) or bank transfer.

2. Your Holiday price

All prices shown in this brochure are 'from' prices and shown as a guide only. They were accurate on the date published and we reserve the right to increase or decrease our prices, without notice. Current and accurate pricing can be obtained from our website or from our sales teams. All prices we advertise are subject to change at any time and will be confirmed when making a booking. Once you have made your booking, paid a 35% deposit per booking plus payment for any extras requested, the cost of your holiday will not normally be subject to any change. This does not apply to invoice errors or omissions. Extras not booked and paid for at the time of early booking will be charged at the new season prices at the base. Certain payments, as indicated in the pricing information, may be taken locally at the destination base in local currency. The prices quoted in the brochure are based on costs, exchange rates, taxes and levies as known at July 2015. In case of variation of these costs the Company reserves the right to update prices. Prices are calculated based on the particular exchange rates, taxes and fees applicable. In the case where these parameters come to endure a change, the Company reserves the right to revise its rates. In addition, booking periods chosen (low season, mid-season, high season [categories period to confirm or edit]), the availability of a boat, the desired rental period is likely to result in a price change, which will be updated weekly. When you want to make a booking, the applicable price will be communicated in advance by phone or on our website and if you want it in writing valid for a period of days. The price indicated can only be guaranteed for the duration of validity of a ‘’quote’’.

3. Conditions of hire

Hirers and the Skipper must be over the age of 18 years (21 years in Ireland). The minimum number of people required to hire a boat is 1 adult and another person older than 16 at the time of the departure day. For our bigger boats, we recommend a party of 4 people to maneuver the boats easily, and a minimum of 4 adults are required on our Vision Boats. The number of passengers on board may not exceed the maximum amount of passengers the boat is licensed for. The Hirer must conform to the rules of river navigation, and also the instruction given by the company and the river authorities. The Hirer shall restrict his cruising to those waters permitted by the company. The Hirer shall not sail after nightfall, nor engage in towing, sub hiring or lending of the boat. If the Hirer is not the Skipper, he engages himself to give the Skipper all documents and details about the cruise that have not been given to the Hirer by the Company. A pleasure- card will be given to the Skipper after a training provided on the date of departure will give him the knowledge to pilot the boat and give him the authorisation to assume the responsibility of the holiday barge charter. The Skipper is responsible of his own piloting and the crew’s piloting. He must obey the waterway rules, instructions given by the authorities and must obey to prevention and safety rules. Any person that takes control of the boat must be holder of the pleasure-card. In the case where the Skipper would derogate the legal and regulatory rules, or any prevention and safety rules, especially by developing a behavior that would cause a risk for the people or property, for example by showing an apparent inability, being under the influence of alcoholic beverages or drugs or any other substance altering the consciousness or the ability to respond, the Company reserves the right to refuse the pick-up of the boat, to repossess the boat or to stop the cruise without warning. Under such circumstances, the responsibility of the Company will not be held and the company will not be taken as responsible of any additional casts generated by the piloting of the Skipper.

4. Liability

As your booking is not a package holiday, we will only accept responsibility for our own negligent acts or omissions. Where the holiday services are to be provided by an independent carrier or other supplier of services for example without limitation a ferry operator, and where we are only acting as booking agent in the provision of these services then we undertake no responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of the carrier or other supplier of services. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of a carrier or other supplier of services (or their employees) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent carrier or other supplier of services who provided such service and Le Boat shall not be under any liability at all (whether in contract, tort or otherwise). Our liability to you for any loss or damage which you may suffer is limited to three times the price of your holiday. This excludes personal injury resulting from the nonperformance or improper performance of the services involved in the holiday, and is subject to the limitation of liability described below. Health and safety standards applicable to the services provided by us under this contract should meet the local standards applicable to your holiday destination. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 3 times the cost of your holiday. Our liability in all cases will be limited in accordance with and/or in an identical manner to any relevant international convention as detailed below. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the international to our offices – see address on the back of the brochure.

5. CONDITIONS OF CARRIAGE

If any international convention applies to, or governs, any of the services or facilities included in your holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). To avoid doubts, misinterpretations or ambiguities, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your holiday. Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.

6. Insurance

Le Boat has comprehensively insured the boat and its equipment. The policy covers damage or loss to the boat and its equipment and also no less than €7m third party liability. This policy extends to cover any incident caused by the Hirer or the Hirer’s crew. This policy is included in the cost of your holiday. The policy in place has certain reasonable exclusions to cover as a result of certain actions by the Hirer or the Hirer’s crew. These include wilful damage or gross negligence, person being under the influence of drugs or alcohol or as result of not obeying the instructions of a member of Le Boat staff. If the insurer fails to indemnify Le Boat because of the above then the Hirer is responsible for all costs. Le Boat insurance does also not cover the refundable damage deposit if there is evidence of gross neglect. If the damage is in excess of the refundable damage deposit the hirer will be expected to cover all costs. Adults will at all times be responsible for the minors in their care.

7. Collision Damage Waiver (CDW) or Security Deposit

a) For all charters featured by us, you will be required to provide cover against accidental damage or loss to the vessel and ancillary equipment and either purchase LEBOAT Collision Damage Waiver upfront or pay a higher Security Deposit at the base as further detailed below.

b)In the event you or your party cause damage or loss to the vessel (howsoever caused) or to property belonging to a third party you will be liable for the damage up to the value of the Security Deposit paid at the Base, except in the case of gross negligence as defined below.

c)If you or your party cause damage or loss to the vessel, any ancillary equipment or to property belonging to a third party and such damage or loss is caused as a result of your gross negligence or reckless conduct you will be liable for the full extent of the loss suffered and our right to claim against you will not be limited or waived in any way by the payment of the security deposit or purchase of LEBOAT Collision Damage Waiver.

d)Acts that will be considered as gross negligence or reckless conduct will include, without limitation, cruising under the influence of alcohol and/or drugs, not having sufficient crew in charge of the vessel at all times, having a person less than 16 years of age driving the boat not being in control of the vessel by means within the control of the Skipper, non-respect of local navigation rules and navigation limits.

e)During the booking process you will be provided with the option of either purchasing LEBOAT Collision Damage Waiver or paying a higher Security Deposit at the base as set out below. You will not be able to proceed with your booking unless you agree to one of the options and by asking us to confirm your booking you are agreeing to comply with the content of this section and make any required payment.

Option 1: Collision Damage Waiver (CDW)

If you choose to purchase the Collision Damage Waiver this will be added to your booking. You will be provided with the cost of purchasing the Collision Damage Waiver during the booking process which will be added to your overall holiday cost. In addition, you will be expected to pay a sum of between €300 and €1000, depending on the size of your boat, as damage deposit upon arrival at the LeBoat Base. The damage deposit will be taken prior to embarkation and if you do not pay we reserve the right to cancel your booking without further liability and without any right to a refund and you will not be entitled to continue with the charter.

Daily rate :

Formule 1 France, UK et Ireland Italy Germany Belgium Holland Security deposit Payable @ Base
Cat.1 15 € 16 € 17 € 17 € 17 € 300 €
Cat.2 18 € 19 € 20 € 21 € 21 € 400 €
Cat.3 21 € 22 € 23 € 24 € 25 € 500 €
Cat.4 26 € 27 € 28 € 30 € 31 € 750 €
Cat.5 37 € 38 € 39 € 40 € 43 € 1000 €

•Category 1 : Town Star (2+1), Consort (2+2), Capri TS (2+1), Sheba (3+2)

•Category 2: Cirrus A (2+2), Cirrus B (2+2), Consul (4), Lake Star (4+2), Tamaris (4+2), Mountain Star (4+1)

•Category 3 : Clipper (4+2), Caprice (4+2), Tango (4+2), Corvette A (4), Corvette B (4), Countess (4+2), Crusader (6), Horizon (2+2), Normandie - 1325FB B (6+4), Shannon Star (6+2), Millau - 1415FB (8), Nautilia (8+2), Horizon (4)

•Category 4 : Elegance (6), Calypso (6+2), Continentale (6), Classique (8), Classique Star (8+2), Grand Classique (10+2), Magnifique (8+2), Minuetto (6+2), Mystique (6+2), Royal Classique (6), Horizon (6+1), Horizon (8+1)

•Category 5 : Vision4 (8+1), Vision4 SL (8+1), Vision3 Master (6+1), Vision2 (4+2), Vision3 (6+4), Vision3 SL (6+4)

Option 2: Security Deposit

If you choose to pay a Security Deposit only you will be asked to pay a sum of between €2000 and €3250 depending on the size of your boat, as Security Deposit upon arrival at the Le Boat Base. The Security Deposit will be taken prior to embarkation and if you do not pay we reserve the right to cancel your booking without further liability and without any right to a refund and you will not be entitled to continue with the charter.

Formule 2 France, UK et Irlande Italie Allemagne Belgique Hollande Caution à régler à la base
Cat.1 Pas de tarif journalier 2000 €
Cat.2 Pas de tarif journalier 2250 €
Cat.3 Pas de tarif journalier 2500 €
Cat.4 Pas de tarif journalier 2750 €
Cat.5 Pas de tarif journalier 3250 €

a) The Security Deposit payable under Option 1 and Option 2 can be paid in cash, or credit card.

b)The Security Deposit paid under either Option 1 or Option 2 will be used as security for any loss or damages suffered by the Company as a result of any breach by you of these booking conditions and any damage caused to the cruiser or its contents during the period of your arrangements. You cannot apply or deduct any portion of the damage deposit from the final balance payable for your travel arrangements. You will be asked to sign a form before embarkation confirming that you fully understand your obligations in the event of any loss or damage to the vessel, ancillary equipment or third party property.

c)On return of the boat to the base following the charter period and following inspection of the boat by our base staff, in the event that we are satisfied that there is no apparent damage to the boat on its return from you, our base staff shall, where applicable, refund the relevant Security Deposit paid by you to you as soon as reasonably possible. Please note that the Collision Damage Waiver monies pre-paid under Option 1 are a non-refundable sum to reduce your Security Deposit and in no circumstances whatsoever is such monies refundable.

d)In the event that we determine that accidental damage or loss was caused to the boat and/or its contents during the period of your arrangements, you will be liable to us for all losses and damages incurred by us as a result up to the value of the Security Deposit left at the base. In the event that we determine that damage or loss was caused to the boat and/or its contents during the period of your arrangements as a result of your gross negligence or reckless conduct, you will be liable to us for all losses and damages incurred by us as a result. In both instances we reserve the right to retain, where applicable, part or all of the relevant Security Deposit paid by you. We may use all or part of the Security Deposit paid by you to repair any damage caused to the boat or its contents during the period of your arrangements, including without limitation the costs involved in lifting the boat for a full inspection to assess the damage to the boat.

e)Retention of the Security Deposit will not in any way limit or prejudice any claim which we may have over and above the sum of the Security Deposit paid by you where the loss or damage was caused or contributed to by your of any such losses or damages incurred by us over and above the sum of the damage deposit paid by you. In the event that the losses or damages suffered by us as a result of any breach by you of these booking conditions and any damage caused to the boat or its contents during the period of your arrangements is less than the relevant damage deposit/Security Deposit paid by you, we shall refund, as relevant, part of the Security Deposit paid by you to you as soon as reasonably possible after the damage has been repaired or the repair costs have been ascertained. In the event of any disagreement over damage or loss, we shall retain the relevant Security Deposit paid by you until the matter is resolved. Please note that if loss or damage caused by your gross negligence or reckless conduct is in excess of the level of the damage deposit we reserve the right to pursue a claim against you for the full extent of our loss.

f)For the avoidance of doubt, where we make any refund to you of the relevant Security Deposit paid by you, any LEBOAT Collision Damage Waiver fees also paid by you will not be refunded.

8. Personal Insurance

Le Boat’s insurance does not cover the Hirer’s personal belongings and we strongly recommend that you take out travel insurance to cover yourself against any possible risk.

9. Force majeure

We regret we cannot pay any compensation where performance or prompt performance of our contact with you is prevented or affected by reason of circumstances amounting to ‘Force Majeure’. Such circumstances include, but are not limited to: the destruction or damage of your boat through fire, flood, explosion, storm or weather damage; accidental damage; criminal damage or any other force outside of our control. These also include flooding, shortage of water, obstruction, repairs to any waterway, lock or navigational equipment, shortage of or non-availability of fuel, riots or civil strife, industrial action or nuclear disaster, fire, adverse weather conditions, port blockades, war or threat of war, and actual or threatened terrorist activity or similar.

10. Hirer's suitability

The Hirer must accept responsibility for the proper conduct of him/herself and any members of their party. Le Boat cannot be held responsible for under-age consumption of alcohol. We reserve the right in our absolute discretion to terminate without further notice the holiday arrangements of any client who refuses to comply with the instructions or orders of the company staff, agent or other responsible person whose behavior in their opinion is likely to cause distress, damage or danger or annoyance to other customers, staff, any third party or to property. Upon such termination our responsibility for your holiday ceases and we shall not be liable for any extra costs incurred by you.

Cancellation and modification

a.If you cancel your holiday. To cancel or amend your holiday. you must advise the company by letter sent with a receipt. by fax or email. Details below are calculated when the letter. fax or email have been received.

b.If we cancel or amend your holiday.

b)If we cancel or amend your holiday

Cancellation or Modification More than 43 days before departure Less than 42 days before departure
Cancellation of the cruise 40% of the total price (deposit not refunded) 100% of the cruise price (none refund)
Modification of boat, region/country, departure dates, departure or return base in the same season Administration Fees €50 (and if there is a price difference, this must be paid by the booker)* Equivalent to a cancellation**

The arrangements for holidays in this brochure are made many months in advance and it is sometimes inevitable that changes or cancellations may need to be made. We reserve the right to make such changes should they become necessary. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. Sometimes we may have to make a major change to your booking.

This would include//but is not limited to: change of cruising area. Change of departure date and change of boat to a lesser model. If we have to make a major change to your holiday (other than due to your default of payment) we will:

  • i.Offer you an alternative holiday to the same or better standard (where available)
  • ii.Offer you a lesser holiday and a refund of the difference in price (where available); or
  • iii.Cancel your holiday and give you a full refund of all monies paid.
  • We strongly recommend you provide us with an emergency contact telephone number in case of any unexpected changes that need to be made to your holiday at short notice.

    12. Travel Insurance Policy

    4.5% Cancellation Guarantee: This is to guarantee the repayment of the cancellation expenses. Which would have been due to the company in accordance with the cancellation conditions.

    The guarantee is valid if the hirer cancels the booking before departure for one of the following reasons:

  • • Serious illness. serious accident. death of the insured. of his/her spouse. of any near relative (father. mother. sister. brother. child).
  • • Major damage to main residence, involuntary loss of employment, professional transfer, jury service, and pregnancy (occurred after confirmation of booking). This guarantee covers all members of the crew included on the Booking Form.
  • • Cancellation for any of the above reasons should be made in writing to the company within 5 days of the incident accompanied by the relevant documents: notice of dismissal or redundancy, medical certificate, death certificate, legal order, etc.
  • In the event of cancellation:

  • • Taking place more than 6 weeks before departure: the company will reimburse all amounts already paid, excluding the cancellation plan amount.
  • • Taking place less than 6 weeks before departure: the company will reimburse all amounts already paid, excluding the cancellation plan amount and €90 to cover administrative costs.
  • 13. Accidents and Loss of Equipment

    If the boat is involved in an accident of any nature, the Hirer must immediately contact the base and complete an accident report form (found on board) and ask any other party involved to complete the same form. The Hirer will not ask for any repairs to be carried out without Le Boat’s agreement. On arrival, the Hirer will be asked to check the boat for external signs of damage and indicate these areas on a separate form. The Hirer will also be asked to sign an inventory list detailing all critical items of inventory for which a separate fee is charged should they not be returned, or returned damaged. Should any equipment be lost, stolen or broken, the Hirer must report this on return of the boat. A separate fee for certain items lost or damaged will be charged. This must be paid for locally and in local currency. Such items include, but are not limited to: gangplank, tv/dvd remote controls, mallet, pegs, parasol, outdoor table and chairs. The hirer will need to leave a deposit on the following extras: Stand- up paddle/ €250, Angling Dinghy pack/ €500, BBQ €100, parasol/ €25 and Wi-Fi/ €50.

    14. Embarkation/Disembarkation and Cruising Route

    Boat embarkation time is from 16:00 on your start day and disembarkation must be by 09:00 on the final day. For an additional fee(s), and subject to operational constraints, priority boarding between 11am and 12am or from 2pm and late check-out by 12:00 can be pre-booked and will be detailed on your booking confirmation summary. The Company reserves the right to make changes to the times/and or direction of the cruise. Minor changes will not entitle the Hirer to cancel with a refund or compensation. If these events make the cruise impossible, the amount paid can be submitted for future travel in the same navigational season, agreed between the parties. These modifications will not cause any augmentation in the price of the cruise for the hirer. In addition, the Company will refund any supplement paid for any cruise one way modified into a return trip. In case of vehicle transfer for a one way cruise, Le Boat will not be able to transfer the following vehicles: vehicles of more than 3.5t, camping-cars, motorbikes, caravans.

    15. Navigational restrictions

    The Le Boat brochure offers a number of cruising suggestions for each region based on our experience and knowledge of the area. At the start of your cruise you will receive detailed cruising information for your region, clearly stating which waterways are navigable and which are prohibited or restricted. The base team will also advise on any specific routes which are prohibited or restricted, or procedures falling under the control of Inland Waterways Authorities for your cruising area. Our Customer Guarantee does not cover cruising in areas that are prohibited or restricted. Customers who require assistance (towing/haulage) as a result of cruising in prohibited/restricted areas will incur an additional charge, payable locally in local currency. Please contact the sales team prior to departure if you wish to cruise on any waterways not covered in our brochure. The locks are closed on some bank holidays, like the 1st of May, the 1st of November and the 14th of July in most of our cruising regions. For more information, please contact our team.

    16. Technical assistance

    Le Boat has a breakdown service during normal working hours. We will endeavor to attend and repair a breakdown or technical incident as quickly as possible. The Hirer will have no claim against Le Boat for any failure caused by the Hirer including but not limited to grounding, and in such instances the company will reserve the right to recover from the Hirer the expenses incurred in rectifying the matter. In the event or hypothesis that stranding, engine or equipment failure may occur, the situation is not attributable to the Skipper. If the troubleshooting does not occur within 4 working hours after informing the base (business hours are 8:30 a.m. to 12:30 p.m. and 2:00 p.m. to 5:30 or 6:00 p.m. according the base departure.), the Company will be required to compensate the tenant in the form of discount on a future cruise. This fee is calculated on the basis of the daily price of the boat; in proportion to the time immobilization (this does not include surcharges and additional services). No claim may be instituted against the Company regarding a technical problem if it was not reported by the Skipper during the cruise.

    Return of the boat/cleaning service

    The boat must be returned by 09:00 on your final day at the correct base, unless you have booked and paid for a late checkout. Late returns will incur an abandonment fee €500. All customers must return the boat in a reasonably clean state with the following completed:

    • 1)all rubbish neatly bagged up and left on deck;
    • 2)all crockery and utensils cleaned and re-stored;
    • 3)beds stripped;
    • 4) iv) Decks mopped. If the boat is left in an unsatisfactory condition a cleaning fee of €80- €150 will be charged, dependent on the size of boat. You may pay an additional cleaning fee of €80- €150 dependent on the size of the boat and we will take care of the final cleaning of your boat. In this case all you are asked to do is to bag up your rubbish and leave it on deck, all crockery and utensils cleaned and re-stored.

    18. Fuel charges & fuel deposit

    Fuel is charged according to market rates and is subject to fluctuations in diesel prices. The hourly fuel charge is €5-€15 depending on boat type and usage. In France, Holland, Belgium and Italy Le Boat charges for fuel according to the amount of hours the engine has been running. At the start of your cruise you will be informed how much per hour charge will be and the current engine hours on your boat will be agreed and recorded with you. In Ireland, Scotland and England, Le Boat charges for fuel by the liter. At the start you will be informed of price by the liter. Before departing the base you will be required to leave a Fuel Deposit payable locally in local currency: €150 for short breaks, €250 for a week booking and €350 for cruises of 15 days and more. At the end of your cruise, depending on your consumption (or number of engine hours) Le Boat will refund you for the difference or you will have to pay for the difference.

    19. Boat descriptions

    Boat layout plans, specifications and illustrations in the brochure are for general guidance. Some models within boat classes have minor variations. Information concerning our fleet in each region is correct at the moment of printing brochure, but they can change during the season.

    20. Pets

    To allow for additional cleaning, a supplement of €45 per pet is charged to take a maximum of two pets on board our boats. You are required to bring a basket/blanket for pets to sleep on and to refrain from letting pets lie on bedding or settees. Please do not leave pets unattended on your boat. If despite paying the pet cleaning supplement the base manager feels extra cleaning is required on the return of your boat, you will be asked to pay an additional boat cleaning fee.

    21. Passport and Visa requirements

    Whilst we are able to provide basic advice to clients regarding passports and visa requirements, you should check with the appropriate Embassy, Consulate or British Foreign Office for the exact requirements for your chosen holiday. It is your responsibility to ensure that you have the correct passport and visas for the holiday. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry to clients who have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling.

    22. Complaints

    If you have a complaint whilst you are on holiday, please inform the base manager or a Le Boat office immediately so that remedial actions can be taken. If you wish to make a claim against us then you must notify us in writing within 28 days of your return home by writing to a Le Boat office or your travel agent - details of which can be found on the cover of this brochure- and send it by email with acknowledgment of receipt or Register Letter

    23. Data Protection

    To ensure your holiday runs smoothly, we need to use information such as your name and address, special needs, dietary requirements, etc. We will apply appropriate security measures to protect this data. We may also supply it to security or credit checking companies and to public authorities such as customs and immigration. We may use the address, telephone, mobile and email information you supply to contact you with news, information and special offers offered by Le Boat, via direct mail, telephone, and email and/or text message. If you do not want this service, please write to the Le Boat office address on the back of this brochure.

    24. Law of the contract

    The law applicable to this contract should be the law of the country of origin of the contract partner mentioned in your contract.